LakeNavigator - Troubleshooting
Common problems and potential solutions:
Note about LakeNavigator functionality and
requirements: LakeNavigator is designed for Internet Explorer 5.x and higher
and works best over a high-speed connection like DSL, Cable, or T1 lines.
The site will run on dial-up connections but may be extremely slow. To
increase the speed of the site, particularly the map loading, decrease the size
of the LakeNavigator window. If the solutions below do not address your particular problem you
can give us a call at (440) 350-5968 for further assistance.
| Problem: |
Nothing comes up when you click on the
LakeNavigator link or the LakeNavigator Public Access System link |
| Solution1: |
Check
other open windows - If nothing pops up when you click on the
LakeNavigator viewer or search link then it is possible the window is
already open but hidden behind other open windows. If this is the
case, when you click on the link the window you want should flash at the
bottom of your screen in the taskbar. Click on the flashing window to
maximize. |
|
Solution2: |
ISP or
software blocking pop-up windows - Some Internet Service Providers and software
will block pop-up windows. Our site uses pop-up windows to display
the main LakeNavigator window and the Public Access System search
form. Using pop-up windows allows us to maximize the size of the map
viewer and eliminate toolbars which may contain commands that conflict
with the map viewer's functionality.
|
|
Problem: |
The site
works unpredictably and you get miscellaneous errors.
|
|
Solution1: |
Check
Browser type and version - Our website is optimized for Internet
Explorer 5.x and higher. We can make no assurance that our code will
function properly in older browsers or different browser types like
Netscape Navigator. |
|
Solution2: |
Clean out
Temporary Internet Files - We are frequently working on the website
code behind the scenes to improve and enhance your ability to retrieve
information. These code snippets are downloaded to your machine when
you access our site and are what allows our site to function
properly. The files on your machine may become out of sync with the
most current files and begin to cause unpredictable errors within
LakeNavigator. To solve this problem the old files need to be
deleted. This can be done by cleaning out your Temporary Internet
Files. Within Internet Explorer you can go to 'Internet Options'
under the 'Tools' menu. Under the 'General' tab click the 'Delete
Files' within the Temporary Internet Files Section. |
|
Problem: |
 |
| Solution1: |
Be
Patient - You have clicked on the map before it was done processing
the last request. The map viewer serves up rather large image files which
may take a considerable amount of time to load on a dial-up
connection. Making the map viewer window smaller can help speed up
the site. |
| Solution2: |
Watch
Double-clicks - None of the tools or buttons on the LakeNavigator
interface require a double-click. Double-clicking is registered as
two single clicks and will often cause the error above. |